Refund Policy

This Refund Policy applies to all services and programs purchased from Match Guarantee through matchguarantee.com or through any direct invoice, payment link, agreement, or authorized sales channel.

Please read this Refund Policy carefully and in full. By purchasing any service, program, consultation, membership, introduction package, coaching, or other offering from Match Guarantee, you acknowledge that you have read, understood, and agreed to be bound by this Refund Policy.

This Refund Policy applies to all payments made to Match Guarantee for all services and offerings, including but not limited to consultations, matchmaking packages, coaching calls, introduction services, profile creation, communication support, travel-related coordination, membership programs, digital products, and any other related services or products.

You understand and agree that, once you engage Match Guarantee for services rendered, all payments made to Match Guarantee are non-refundable, except as expressly stated in the limited cooling-off provision below. Payments are not dependent upon outcomes, personal preferences, compatibility, emotional satisfaction, relationship success, marriage, response rates, introductions made, or any other subjective or objective result.

Match Guarantee provides clients with a limited cooling-off period for eligible services and products. If you purchase Match Guarantee services or products, you may have the right to receive a partial refund within three (3) days of the date of purchase, provided that you fully comply with all of the following conditions:

1. You must request the refund by email to [insert Match Guarantee refund email].
2. Unless subject to additional rights expressly stated in your signed purchase agreement, your refund request must be made within three (3) calendar days of your purchase.
3. You understand that any approved refund may take up to two (2) weeks to process from the date your request is received and reviewed.
4. You understand that, once you request a refund within the three (3) day cooling-off period, no further services, introductions, deliverables, materials, consultations, or products will be provided now or in the future under that purchase.
5. You understand that any refund issued during the cooling-off period may be partial rather than full, and Match Guarantee reserves the right to deduct amounts for work already performed, administrative processing, onboarding, strategy sessions, profile reviews, consultations completed, or any other value already delivered before the refund request.

Match Guarantee has no obligation to refund any purchase price after the cooling-off period under any circumstances, including without limitation:

• dissatisfaction with the services;
• change of mind;
• delay in using the services;
• non-use of the services;
• lack of introductions, chemistry, or relationship success;
• incompatibility with any match;
• inability to travel or continue the process;
• personal, emotional, financial, family, legal, or immigration-related issues;
• the fact that similar services may be offered elsewhere;
• dissatisfaction with subjective outcomes or expectations.

All services are provided to you on an “as is” basis, and all purchases are final except as expressly stated in this Refund Policy or in a separate signed written agreement.

Under no circumstances will Match Guarantee provide a full or partial refund after the expiration of the cooling-off period unless otherwise required by law or expressly agreed in writing.

Chargeback Policy

Match Guarantee maintains a zero chargeback tolerance policy.

If a client initiates a chargeback or payment dispute with their bank or credit card company claiming that they did not receive a product or service, and Match Guarantee has records showing that the product, service, consultation, digital material, onboarding, communication, or other deliverable was provided, Match Guarantee reserves the right to:

• immediately cancel any current or future services;
• terminate access to any programs, materials, memberships, or deliverables;
• refuse all future business with that client;
• place the client on an internal do-not-serve list; and
• pursue all available legal and contractual remedies to recover the disputed amount and any related costs.

By purchasing from Match Guarantee, you agree that you will first contact Match Guarantee directly regarding any billing concern and make a good-faith effort to resolve the matter before initiating any chargeback or dispute.

Contact Information

If you have any questions regarding this Refund Policy or would like to submit a refund request, please contact:

Match Guarantee
Phone: +1 604 998 8051
Email: [email protected]
Website: matchguarantee.com